Our Services
Comprehensive sourcing solutions from China — every step covered.
Pricing Models
Choose the pricing model that works best for your business — no hidden fees, ever.
Commission based on total order value — the more you order, the lower the rate.
Individual service fees for specific needs — pay only for what you use.
All pricing is transparent with no hidden fees. Contact us for a detailed quote tailored to your project requirements.
Frequently Asked Questions
Questions global buyers ask us every week
Service
MOQs vary by product and supplier. Some manufacturers have high MOQs while others accept smaller orders. We can help you find suppliers that match your order volume requirements. For smaller orders, we also offer consolidation services to combine multiple products into one shipment. We work with some suppliers who accept MOQs as low as 100 units. This allows you to test the market without significant upfront investment.
We serve over 50 industries including consumer electronics, home and garden, fashion and apparel, industrial equipment, health and beauty, automotive parts, and more. Our diverse supplier network covers virtually all manufacturing categories in China.
Yes, we offer product design, packaging design, and branding support tailored to your needs. Our design team works closely with suppliers to ensure designs are production-ready and cost-effective.
We implement a three-stage quality control process: pre-production inspection to verify materials and setup, during-production inspection at key milestones, and pre-shipment inspection before goods leave the factory. This comprehensive approach catches issues early and ensures consistent quality.
Our pricing is transparent and competitive. We typically charge a service fee based on the complexity of the sourcing project, order value, and services required. Many of our services are quoted as a percentage of the order value (usually 3-10%) or as a fixed project fee. Contact us for a customized quote tailored to your specific needs.
Yes, we provide full factory visit support including scheduling, transportation, professional translation, and escort services. Whether you want to visit one factory or several, we handle all the logistics so you can focus on evaluating suppliers.
Pricing
For most projects we charge a flat service fee or a small percentage (typically 3–6%) of the order value, agreed upfront. Quality control and logistics are quoted separately per project. No hidden factory commissions — ever.
No, we believe in complete transparency. All fees are clearly outlined in our quotes before any work begins. You will receive detailed cost breakdowns including product costs, service fees, inspection costs, logistics charges, and any applicable taxes or duties.
Absolutely. While our full-service package offers the best value, you can choose individual services such as factory audits, quality inspections, or logistics coordination. Each service is available on a per-service pricing basis.
We typically work with orders from USD 3,000 and above. For smaller MOQs we can consolidate multiple product lines into one shipment to keep costs efficient.
Timeline & Process
Quality Control
For standard product categories, 5–10 business days from a signed brief. Complex custom or OEM products may take 2–3 weeks including sample coordination.
Yes, we provide regular updates throughout the entire process. You will receive weekly production reports with photos, real-time shipment tracking, and immediate notification of any issues. Your dedicated account manager is also available to answer any questions.
We proactively monitor production timelines and immediately alert you to any potential delays. If delays occur, we work with the supplier to expedite production and find solutions. In cases of supplier-related delays, we negotiate compensation or alternative arrangements.
Quality Control
We implement multi-stage quality control: Pre-production inspection of materials and components, during-production monitoring with regular factory visits, pre-shipment inspection (PSI) using AQL standards, and detailed inspection reports with photos. We only ship products that meet your specifications.
We have a comprehensive quality guarantee. If products arrive with defects due to our oversight, we coordinate replacements, refunds, or compensation with the supplier. We also document all issues for future prevention and may conduct additional inspections on replacement orders at no extra cost.
We follow international quality standards including AQL (Acceptable Quality Limit) sampling, ISO 2859 guidelines, and custom inspection criteria tailored to your product requirements. Our QC team is trained in various industry-specific standards.
Payment & Terms
We accept various payment methods including bank transfer (T/T), PayPal (for smaller amounts), Letter of Credit (L/C), and trade assurance through platforms like Alibaba. Payment terms are typically 30% deposit and 70% balance before shipment.
Yes. We take IP protection seriously. We sign NDAs with all clients and suppliers, recommend filing design patents in China when applicable, and work only with vetted, trustworthy factories. We also advise on best practices for protecting your designs and trademarks.
Yes, we implement multiple security measures. For larger orders, we recommend using Letter of Credit through major banks. We also offer escrow services and trade protection through established payment platforms. Your funds are protected throughout the transaction.
Logistics & Shipping
We offer multiple shipping methods: Sea freight (FCL/LCL) - most economical for large orders, Air freight - faster delivery for urgent needs, Express courier (DHL, FedEx, UPS) - for samples and small orders, and DDP (Delivered Duty Paid) - we handle everything including customs.
Yes, we provide complete customs clearance services. For export from China, we handle all documentation. For import to your country, we can arrange customs clearance or provide all necessary documents if you prefer to handle it locally. We also offer DDP terms where we manage the entire process.
Yes. We handle FBA labeling, cartonization, palletization and delivery to FBA centers in the US, EU, UK, Canada, Japan, and Australia — including customs and duties.
Support & After-Sales
Our support continues after delivery. We assist with quality disputes, coordinate with suppliers for replacements or refunds, provide documentation for warranty claims, offer ongoing sourcing support for future orders, and conduct performance reviews with suppliers.
Yes, we can coordinate product testing and certifications including CE, FCC, RoHS, UL, and other regional certifications. We work with accredited laboratories and can arrange testing of samples or production samples.
Our after-sales support covers quality issues that arise after delivery. We coordinate with the supplier for replacements, repairs, or refunds as appropriate. Our commitment doesn't end when the goods arrive — we stand behind every order.
Need a Custom Solution?
Every project is unique. Tell us about your requirements and we'll create a tailored sourcing plan for you.